Haywards Heath history

The speed pioneers of Haywards Heath

By Lydia Turner

If you were to ask people in Haywards Heath about Bluebird, they might know the name Donald Campbell, the world speed records he set and the accident that took his life on Coniston Water in 1967. However, they might not know that many of the Bluebird cars and hydroplanes were built here in Haywards Heath. It was not something either David or I knew about either until a local resident mentioned, almost in passing, that the firm behind it, Norris Brothers, once had a factory here in town.

Norris Brothers Research and Development Ltd was founded in Burgess Hill in 1946 by three of five Norris brothers, working as shareholders: Ken, the eldest and an aerodynamicist; Lou, who ran the Worcester Valve Company alongside it; and Eric, an accountant who kept the books as company secretary. They hired specialist engineers and draughtsmen to solve problems other companies couldn’t manage alone. Bluebird, in both its forms, was only ever one project among many: military vehicles, nuclear instrumentation, telescopes, wind tunnels and aircraft engines. I spoke to two men who worked there in the 1960s, and who both still remember the innovative range of engineering achievements.

I met Michael Short in his home, where he showed me decades of memorabilia; newspaper supplements, photographs, and a school newsletter he still receives from those years. Tim Ravenhill came to our office, bringing with him his own memories, both written and recollected. Between them, they tell two very different stories about the same extraordinary place.

Michael Short joined Norris Brothers in the early 1960s, not long after Donald Campbell had crashed the original Bluebird car on the salt flats in Utah at an estimated speed of over 300mph. His first job, straight through the door, was to redesign the braking system. He stayed three and a half years, working on everything from the car itself to nuclear research at Harwell and Culham Labs, and the experience stayed with him. “I thank Norris’s for the rest of my working life for all the things I did,” he says. But it’s two moments from the car’s story he tells with the most enthusiasm.

The first happened at Lake Eyre, the dry salt flat in South Australia where Campbell ran the car in 1964. After weeks of runs, Leo Villa, Campbell’s long-serving mechanic, called a halt to check the car over. As Michael remembers it, Leo Villa told the team that the car had somehow grown to be half an inch wider than when they’d started. Nobody else had noticed it. The cause for this widening turned out to be the wishbones, which had been recently redesigned with ball-end bearings screwed onto tubular fittings, locked in place and wirelocked for safety. “In reality, you can lock them together,” Michael says, “but that still doesn’t stop them from moving in unison.” Under the strain of the runs, the fittings had been slowly working themselves loose. The whole car had to go back to England to be put right.

The second happened when BP took over as sponsors. Their publicity team arrived wanting five of the newest video cameras to be mounted on the car. The cameras, one of the first of their kind, were relatively small but still a significant weight to carry. As the chief engineer, Hugh Standing, was away on holiday, his junior draughtsmen agreed, bolting one camera halfway up the tail fin and another down inside the air intake. The chief engineer returned and was shown the drawings. As Michael recalls it, the engineer was blunt: the one on the fin would look pretty while it lasted, assuming it didn’t disturb the airflow and tear the fin off altogether, and the one in the air intake had to come out entirely. With air rushing into the engine far faster than it moved over the car, the camera would be ripped loose and destroy the engine behind it. Only the suspension-mounted camera survived his review.

Tim Ravenhill joined Norris Brothers in 1965 as a design draughtsman, arriving just as Donald Campbell was pushing to get the Bluebird hydroplane up to 300 miles an hour. His main task was designing the installation for a new, more powerful engine to replace the old wartime one it had been running on, but before that work could begin, the parts to do it had to be tracked down from wherever they could be found.

One came from a scrapped Folland Gnat fighter jet, discovered in an aircraft scrapyard near Dunsfold. Tim went to look it over and spoke to the chief test pilot there about how easily it could be dismantled and transported. Taking the wings off by conventional means would have needed a lot of man-hours, so the scrapyard’s team found a quicker way: they cut the wings off with a gas torch and delivered what was left to Haywards Heath on the back of a lorry the following Friday afternoon. By Saturday morning, Tim was pulling the engine out to begin designing its installation into Bluebird. The jet donated more than just its engine. The hydroplane had poor directional stability, so the Gnat’s own fin was taken and fitted to the back of it to help provide that stability.

The second story is a smaller, more personal one. Before the newly engined hydroplane went up to Coniston Water for its record attempts, Tim’s first son was born in 1966. “We sat him in the cockpit as a little baby,” he says. It was a personal moment inside a hydroplane that would soon be making headlines, one Tim still remembers clearly, decades on.

Beyond Bluebird, the range of what the engineers at Norris Brothers turned their hands to is almost hard to credit. There was a telescope, built for the Royal Observatory at Herstmonceux; a wind tunnel, designed for Brighton University; one of the country’s first photocopiers, developed in-house; an early inertiareel seatbelt mechanism, the kind still fitted in every car today; a pneumatically controlled machine tool; and the installation of a gas turbine engine inside an armoured tracked vehicle for the Ministry of Defence; and a microswitch that became a global standard for everything from household appliances to large passenger aircraft. An engineering firm, it seems, that could turn its hand to almost anything.

Michael Short and Tim Ravenhill worked at Norris Brothers only a few years apart, on different parts of the same extraordinary machines, yet neither man’s memories overlap with the other’s. That, more than anything, says something about the sheer scale of what the firm took on, and indeed, accomplished: two witnesses, two entirely different sets of anecdotes, and still only a fraction of the whole picture. Walk around Haywards Heath today and there is more of a trace than you might expect, if you know where to look: in a small new estate off the Balcombe Road, you will find Norris Lane, Bluebird Grove, Coniston Avenue and Campbell Mead all added quietly to the town’s street names, each a small tribute to the town’s engineering history. The clearest marker of all, a blue plaque on the entrance pillar of the Flowserve office building, is, according to Tim, in the wrong place. The Worcester Valve Company, coowned by Lou Norris, needed a new building of its own, and it was built next door to Norris Brothers, the building now occupied by Flowserve. “So, the blue plaque should be on the building just before that,” he tells me. A small detail but an important one for those who remember the pioneering work undertaken by teams of engineers who, for a few decades, helped build some of the fastest machines in the world.

The telephone history of Haywards Heath (part 2)

Abridged from Cuckfield to Haywards Heath, a tale of two exchanges.

By Steve Turner

The story at the end of part 1 finished at the point where the manual exchange in Boltro Road had reached maximum capacity and Haywards Heath had effectively run out of telephone numbers. Connections had reached 2,930 and 220 customers were waiting in the queue for a line.

In 1960, plans were drawn up for a new automatic exchange. It couldn’t be too far from the manual exchange, transferring existing lines needed to be as straightforward as possible, but there was a further complication: the decision had been made to close the only other manual exchange in the area, at Cuckfield, and transfer those 600 lines to Haywards Heath.

Luckily, a large empty plot was available on Paddockhall Road, directly opposite Boltro Road. Building began in 1962, with contractors Andrew Keith & Co. of Worthing appointed for the work. The single-storey building cost £36,800.

While construction was under way, cables were laid from the old building to the new, a distance of around 50 yards, and a new 1,200-pair cable was installed to connect the new exchange to Cuckfield. Automatic exchanges need dials rather than operators, so while builders and cable layers did their work, a team of engineers converted 3,472 telephones to dial operation, while also installing lines to the growing number of homes and businesses waiting for service.

Once the building was complete, equipping it fell to Ericsson Telephones Ltd. of Nottingham. Twenty engineers spent 15 months installing enough equipment for 4,800 lines; GPO engineers then spent a further 15 months testing and proving the system before the changeover. The equipment alone cost £243,800. The plan was for this capacity to last until 1969, a plan that would fail spectacularly in the face of surging demand.

The changeover finally happened at 1.30pm on Wednesday, 10th March 1965. Wednesday was a common choice for such events: half-day closing, introduced in 1911 to give shop workers a mid-week break, meant that any problems could be resolved before businesses reopened the next day. (The practice was repealed in 1994.)

It was a momentous occasion for the town. Subscribers, as customers were then known, could now dial their own calls, not only locally but long distance. Automation also transformed the wider Mid Sussex area. Previously, surrounding towns and villages, though automatic themselves, could only dial within their own exchange; any call to another town, village, or longdistance number had to be routed through the manual exchange at Haywards Heath. It is hard to conceive now quite what a difference this made.

With a total bill for building and equipping the exchange approaching £300,000, the occasion was marked with some ceremony. A reception was held at the Hayworthe Hotel, around the corner from the exchange, where acting area manager Mr Wellsted thanked all involved. He noted that the new exchange would handle the 20,000 daily calls previously managed by 28 operators and acknowledged that automation meant all calls would now be metered and therefore chargeable though he expected connection to be quicker and bills to be lower.

Another significant benefit was that the 999 service, in existence since 1937, was now available across the whole of Mid Sussex. Of the seven supervisors, 71 full-time and 25 part-time operators displaced by the changeover, three took retirement and three moved to new jobs, while the remainder transferred to exchanges at Crawley, Brighton, Horsham, or East Grinstead, where 999 and 100 calls continued to be handled.

The switch to the new equipment also required changes to telephone numbers. The new system required a minimum of four or five digits: numbers from 0–999 were prefixed with 3, those from 1000–1999 took a 5, four-digit numbers beginning with 2 were unchanged, and Cuckfield numbers became Haywards Heath 4xxx.

As demand for numbers grew further, an upper floor was added to the exchange. Four-digit numbers were prefixed with 41 and five-digit numbers with a 4, producing the six-digit numbers in use today. The area code 01444 has its own logic: in the days of lettered dials, Haywards Heath would have been allocated 0HH4, which in time became 0444. With the march of fibre connections, mobile phones and broadband-only services, the use of traditional telephone numbers is in decline. What comes next remains to be seen.

The telephone history of Haywards Heath (Part 1)

Abridged from Cuckfield to Haywards Heath, a tale of two exchanges.

By Steve Turner

In 2025, the landline is fading quickly into the history books, many people now relying on their mobile phone and any hardwired line to properties now tending to be for broadband connection only from a multitude of service providers.

So, let’s go back to the first days of the telephone in Haywards Heath and explore the history of communication in the town when the only service provider was the General Post Office (GPO).
The exchange in Boltro Road opened on Wednesday November 12th, 1902, at the back of the Post Office as a little ‘CBS1’ simply meaning Central Battery System and would be operated by someone known simply as ‘The Operator’ a phrase still in use today.

Initially, it was a position open to men and women however, at the time, women were considered to have softer voices, a better temperament, and more patience so they did the daytime shifts; men however did the night shifts once 24 hours working was introduced.

In those days, telephones didn’t have dials; the exchange was manual, not automatic – to make a call, you lifted the handset and waited. By this action, an electrical connection had been made, and a lamp would glow on the switchboard in association with a jack (or socket) labelled with the subscriber, or customer number – alerted, the Operator would plug in and say the age-old phrase ‘Number Please’.

Using the array of plugs, cords, and jacks in front of her, she would plug into the requested number and ring the number. At the end of the call, handsets replaced, the lamps would go out, and the Operator removed the cords. On a single position switchboard about 20 calls could be in progress at one time.

Call details and charges were recorded on dockets and collected throughout the day by the supervisor to be collated for billing purposes. At that time, a trunk call to London was three minutes for 3d and local calls were charged at 1d for an unlimited duration. The annual line rental was £4.

Initially, the exchange would have had very few ‘subs’ as the exchange was in it’s infancy, the required number of Subs for the GPO to open an exchange was ten. In January 1902, 17 people had registered an interest, so it was viable immediately. The cost of setting up the exchange would have been in the region of £500 with all the connections being overhead.

There were poles everywhere, some of them taller than houses, it wasn’t unusual for neighbouring streets to be fed from one pole, over the roofs of other houses with little right of appeal! Eventually with the increase in connections, underground lead cable with copper conductors and paper insulation was introduced, slowly removing the need for so much of the overhead network.

Making a call wasn’t as instantaneous as it is nowadays. With there being fewer than 100 Subs initially, the exchange was only open at certain times, weekdays 8am – 11pm, Sundays 5.30am – 10am and 5.30pm – 8.30pm. With the larger exchanges, it was more cost effective to have operators as they were kept much busier than in smaller villages, this is why places like Scaynes Hill had a small automatic exchange back in the 1930s.

As the number of ‘subs’ increased, more positions could be added; by 1904 there were 28 Subscribers, by 1910, there were 54 and by 1920 there were 120. Haywards Heath was growing and the number of connections was fast outstripping what a small Central Battery System 1 (CBS1) exchange could cope with – plans were drawn up! A new Central Battery 10 (CB10) exchange opened upstairs at the Boltro Road site on August 30th, 1928. On opening it had 364 Subscribers and would provide service for another 37 years.

Telephone numbers were simple, starting at 0, they just increased as the capacity of the exchange did. 0 was always the exchange supervisor, 1 was the Post office and so on…

The constant expansion of Haywards Heath continued and by 1961 the number of ‘subs’ was fast approaching the design capacity of 2800 connections on the CB10 manual exchange.
By 31st March 1964 with a bit of technical wizardry, the number of connections had reached 2930, the ‘writing had been on the wall’ for some time so in 1960 plans had begun to be drawn up for a new automatic exchange; building began in 1962. The exchange’s number was up by 1964; there were 220 customers waiting for service – the new exchange couldn’t come quick enough!